Terms and Conditions when booking through BanskoRentals.com
The terms below apply to your booking if you are a consumer and book from 1st June 2016.
When you make a Booking on our website, you will be asked to click “I have read and accepted the terms and conditions” and you will not be able to complete your Booking if you do not do this. This confirms that you accept these terms. We strongly recommend that you read the terms before accepting.
1.1 If you are a consumer (i.e. not dealing as a business with us), BanskoRentals.com (we/us) sells all apartments and extras (see Section 2.7) to you subject to these terms.
1.2 A contract is formed between you and BanskoRentals.com when we issue you with a confirmation number for your apartment and extras (if applicable) (Booking). No booking shall be binding on BanskoRentals.com until we issue you with a confirmation number.
2 Your Booking
2.1 You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then BanskoRentals.com will terminate your booking and retain any money paid to us for such booking. We may also refuse to take any further booking from you in the future. In making an apartment booking you agree to not use the apartment or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from BanskoRentals.com. BanskoRentals.com reserves the right to terminate your booking and retain any money paid to us for such booking if we believe that you are in full or part breach of this provision.
2.2 You may make a booking on someone else’s behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking.
2.3 You can only make a booking if you are 18 years old or over. If you arrive at the apartment and are under 18 years of age you will not be permitted to stay alone. We may require photo id as proof of age.
2.4 You must ensure that the name on a booking is correct at the time of booking. Subject to section 7, this cannot be changed after making the booking.
2.5 We offer certain extras when you make your booking. The apartment rate excludes any extras unless we expressly agree with you otherwise as part of your booking. Extras are provided subject to these terms.
3 Rates and Payment
3.1 The rate for each apartment is as published on our website at the time of your Booking, or, in the case of a telephone booking as advised to you at the time of booking.
3.2 A fixed end of stay cleaning fee will be added to the booking price at the time of making the reservation and will be clearly itemized on the payment summary before payment is requested, or in the case of a telephone booking it will be advised to you at the time of booking.
3.3 All payments are due in full at the time of booking unless otherwise advised by BanskoRentals.com
4 Check-in and check-out
4.1 You can check-in from 3pm on the scheduled date of arrival. If you wish to check-in earlier, this can only be arranged 24 hours prior to arrival, subject to availability.
4.2 You must check-out before 11am on the scheduled date of departure. If you fail to check-out by the stipulated time, we will make an additional charge equivalent to the rate at that time, for one night’s stay for the applicable room(s), unless otherwise agreed in Writing with BanskoRentals.com.
5.1 Maximum occupancy for Apartments vary, but typically they are:
Maximum number of occupants is 3.
One Bedroom Apartment: Maximum number of occupants is 3.
Two Bedroom Apartment:
Maximum number of occupants is 5.
5.2 We provide wheelchair accessible and limited mobility rooms, subject to availability. You must specify this requirement at the time of booking and it is your responsibility to make sure the apartment you have chosen can accommodate your accessibility requirements.
5.3 We do not permit people under the age of 18 to stay alone in our hotels. You must not leave under 18s unattended in any rooms or public areas at any times.
5.4 You must have permission from the hotel to bring a pet into a room. You must not leave pets unattended in any rooms or public areas at any times.
5.5 Smoking is not permitted in any Apartment other than in designated smoking areas outside or on the balcony where one is available. You must not smoke in any of the rooms or public areas or interfere with the fire detection systems. If you do so this will be regarded as a breach of these booking terms and conditions and we will terminate your booking and if necessary, refer the matter to the authorities. We will contact you after your stay to recover any costs incurred due to smoking inside the apartment. The costs we incur include our costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses. We may also instruct a third party to recover these costs on our behalf.
5.6 You must take all reasonable precautions to avoid damage or interference with any items belonging to us. Customers are requested to bring any damage to our property to our immediate attention. Malicious, wilful, or negligent damage or interference to our property will be regarded as a breach of these bookings terms and conditions and we will terminate your booking. We will contact you after your stay to recover the costs for any repair, replacement or specialist cleaning we incur if you damage our hotel or property. We may also instruct a third party to recover these costs on our behalf.
5.7 All room keys must be returned to the on-site management team as instructed on check-out. If you fail to do so, we may charge you for a replacement key or lock as required. In the event that a key is not returned after check-out we request customers to contact the hotel to make arrangement for keys to be returned.
5.8 For group booking, any costs incurred due to smoking or damage, as set out above, will be charged to the person making the group booking.
5.9 If you do not comply with paragraphs 3 to 9 when staying at our hotel, we may terminate your booking without refund and require you to leave the hotel immediately.
6.1 You may cancel a Booking 10 days prior to arrival and 50% of the booking will be refunded.
6.2 If you cancel a booking within 10 days of your arrival, no refund will be given.
6.3 We will only make refunds to the payment card that you used to make the Booking. We will normally credit refunds to your card within 10 days.
7 Changing your Booking
7.1 Subject to availability, you may change the apartment type and/or the scheduled date of arrival and you may extend your stay (shorting of stay is not permitted). You must notify us 10 days before your scheduled date of arrival of any changes.
7.2 Where the price of your booking increases due to additional nights or through an apartment upgrade, you will be charged for these changes.
7.3 No refund will be given for an amendment to a reservation where the cost of the new booking is less than the original.
8.1 BanskoRentals.com operates a relocation policy. If a room is unavailable on arrival (due to an event beyond our reasonable control, (see section 9.2)) then, we will either:
– provide a room in a third party hotel, or
– at your request, cancel your Booking and refund you any money you have paid in advance for the unavailable apartment(s).
9.1 Statutory Rights: We have tried to ensure that any rights that you as a consumer have that are implied by law into a contract of this type (statutory rights) are not excluded or limited in anyway. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms.
9.2 Events Beyond our Reasonable Control: We shall not be in breach of these terms, nor liable for any failure to perform any of our obligations in relation to your Booking (such as the provision of apartment(s) and/or other products and/or services and/or extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
9.3 Our Liability: Please note that BanskoRentals.com is not the operator of the apartment complexes. These are managed, owned and operated by Apartment Owners and Building Management/maintenance Companies or physical persons (hereinafter called “third party”) and all liability for losses, damages, injury and death will be wholly the liability of this “third party”. If an incident occurs during your stay, resulting in the theft, loss or damage of your property, we will carry out an internal investigation. If we do not feel that your property was stolen, lost or damaged through any fault of the “third party”, this will be evidence that it wasn’t their fault. In those circumstances, they will not be liable for any losses. If an incident is referred to the Police authorities, and they draw the same conclusion as us, this will also be evidence that the “third party” will not be liable for your losses. Any claims for losses or damages incurred whilst staying in an apartment will be wholly subject to your own insurance policies.
We shall not be liable, in any circumstances, for any loss or damage to vehicles you bring to the Apartment Complexes or any property left in them. Neither shall we be liable for any loss of profit, or any indirect or consequential loss arising under or in connection with your Booking. BanskoRentals.com does not manage the buildings and has no control over the security measures provided by the complexes that the apartments form a part of.
9.4 Apartment Owner and Building Manager liability: Nothing in these terms shall limit or exclude liability for death or personal injury caused by the negligence of the “third party” whose responsibility it is to meet the safety standards and maintenance levels required for a safe stay. Any claim you make will be directed to the “third party”. BanskoRentals.com will not be liable for death or personal injury caused by the negligence of the “third party”.
9.5 Third Party Rights: A party which is not a party to our Contract shall have no rights to engage in any claim against BanskoRentals.com.
9.6 Law: These terms are governed by the laws of Bulgaria
9.7 Changes to Terms: We reserve the right to change these terms from time to time. The terms applicable to your Booking are those in force on the date of Booking (or amendment, as applicable).
10 Complaints, Questions and Disputes
10.1 If you wish to make a complaint or have a question regarding your booking please email admin@BanskoRentals.com. We will respond to you as quickly as we can and normally within 5 working days.